Q#1: Can I change my order?

Answer: Please contact us immediately at ilmikakulla@gmail.com. If the item has shipped, no changes can be made.

Q#2: When will my order ship?

Answer: After your payment is verified, it could take up to 24 hours to process and ship your order.

Q#3: I need to change something on my order. How can I do that?

Answer: If you need to change or cancel your order, please contact us immediately at ilmikakulla@gmail.com. Once we have processed your order, we will be unable to make any changes.

Q#4: How do I know if my order has shipped? Can I track it?

Answer: Once your order ships, you will receive an email containing your tracking number. You can track your order at any time.

Q#5: Do you ship globally?

Answer: Please contact ilmikakulla@gmail.com for global shipping rates.

Q#6: Is my personal information kept private?

Yes, in accordance with the new and updated data protection act we promise to keep your information private and secure.

Q#7: What can I do if my order is going to the wrong address?

If your parcel has already been dispatched, we are unable to change your shipping address for you.