Q#1: Can I change my order?
Answer: Please contact us immediately at email@example.com. If the item has shipped, no changes can be made.
Q#2: When will my order ship?
Answer: After your payment is verified, it could take up to 24 hours to process and ship your order.
Q#3: I need to change something on my order. How can I do that?
Answer: If you need to change or cancel your order, please contact us immediately at firstname.lastname@example.org. Once we have processed your order, we will be unable to make any changes.
Q#4: How do I know if my order has shipped? Can I track it?
Answer: Once your order ships, you will receive an email containing your tracking number. You can track your order at any time.
Q#5: Do you ship globally?
Answer: Please contact email@example.com for global shipping rates.
Q#6: Is my personal information kept private?
Yes, in accordance with the new and updated data protection act we promise to keep your information private and secure.
Q#7: What can I do if my order is going to the wrong address?
If your parcel has already been dispatched, we are unable to change your shipping address for you.